Privacy Policy

Last updated: 18 June 2025

 

Introduction

ACTax (also referred to below as "we", "us" and "our") is a privacy conscious organization. This Privacy Policy explains how we process your information collected from the web pages of the ACTax.com website or any other mode of interacting with you relating to ACTax communications that reference this Privacy Policy (“Communications”). By using the Website or continuing to receive Communications, you agree to the use of such information in accordance with this Privacy Notice. This Privacy Policy also applies to your personal information that we ma          y have collected from data brokers in connection with our marketing activities.

 

Information collection

We may collect personal information when you interact with the Website, such as if you choose to register or create a user profile on the Website (e.g., to gain access to specific content, attend a hosted event, respond to a survey or request Communications about specific areas of interest), or otherwise provide it to us. Depending on the specific Communication you are receiving, or the web page of the Website, such information may consist of your name, current job title, company address, email address, telephone and fax numbers, correspondence with you, and other information you provide to us.

We may also collect personal information if you register for the Website using a third-party social network account (e.g., LinkedIn, Facebook, and X). For example, the Website or a Mobile App may allow you to login using your social network account credentials. We may collect the user name associated with that social media account and any information or content you have permitted the social media network to share with us, such as your profile picture, email address, and birthday. The information we collect may depend on the privacy settings you have with the social network site, so please review the privacy statement or policy of the applicable social network site. When you access the Website through your social network account, you are authorizing us to collect and use your information in accordance with this Privacy Notice.

The Website may also collect content that you provide, including postings on blogs, forums, wikis and other social media applications and services that we may provide.

We may also collect similar personal information about you from data brokers in connection with our marketing activities.

We do not usually seek to collect your sensitive personal information (i.e., data relating to your social security, driver’s license, state identification card, or passport numbers; non-ACTax account username or number or financial account, debit card, or credit card number in combination with credentials allowing access to such accounts; racial or ethnic origin; national origin; immigration or citizenship status; religious or philosophical beliefs; trade union membership; genetic or biometric data; precise geolocation; political opinions; status as victim of a crime; medical or health conditions/status (including data related to pregnancy, abortion, or reproductive or sexual health); researching, obtaining, or seeking gender affirming health care or reproductive or sexual health services; status as transgender or non-binary; or sex life or sexual orientation. Sensitive personal information also includes the contents of your personal mail, email, or text messages unless we are the intended recipient). We will obtain your explicit consent to collect and use such information where required by law.

 

Log information, cookies and web beacons

The Website collects standard Internet log information including your IP address, browser type and language, access times and referring website addresses. To ensure that the Website and Communications are well managed and to facilitate improved navigation, we or our service provider(s) may also use cookies (small text files stored in a user's browser) or web beacons (electronic images that allow us to count users who have accessed particular content and to access certain cookies) to collectaggregatedata.

Some of the cookies we use are necessary to enable you to move around the Website and use its features, such as accessing secure areas that may contain content for registered users.

We also use functional cookies to record information about the choices you have made and to allow us to tailor the Website to our users; for example, to remember your language or region or that you have already completed a survey. This information is usually anonymized and is not used for any purpose unrelated to the Website.

 

Information use

We collect and use your personal information with your consent to provide you with access to the Website, Communications, or where we have a legitimate business interest in or other legal basis for, such collection and use. The personal information you submit to us may be used to manage our relationship with you, including any of your requests, or to customize or improve the Website and related services offered to you.

We may also use your personal information for marketing purposes, including to deliver cross-contextual behavioral or targeted advertising based on your interactions across nonaffiliated websites or online applications, or to send you promotional materials or communications regarding services provided by us that we believe may be of interest to you. We may also contact you to seek feedback on services provided by ACTax or for market or other research purposes. Your personal information may also be used to protect our rights or property and that of our users.

You may at any time request that we discontinue sending you Communications, emails or other correspondence.

 

Selling of information

We do not sell your personal information that is collected under this Privacy Policy except to the extent we may use it for cross-contextual behavioral or targeted advertising.

 

Information retention

We retain your personal information for as long as the information is reasonably needed for the purposes described in this Privacy Notice. We also may retain your personal information to comply with our legal or professional obligations, enforce our agreements, or resolve disputes.

 

Disclosure of information to third parties

Your personal information may be disclosed to our affiliates and other third parties in order to respond to your requests or inquiries; as part of a corporate transaction (such as a sale, divestiture, reorganization, merger or acquisition); or where those parties handle information on our behalf.

Personal information may also be disclosed to law enforcement, regulatory or other government agencies, or to other third parties, in each case to comply with legal, regulatory, or national security obligations or requests.

In relation to Communications, we may also share your personal information with service providers in connection with the delivery of such Communications.

All of these disclosures may involve the transfer of personal information to countries or

regions without data protection rules similar to those in effect in your area of residence.

By providing information with respect to a Communication or through the Website, you are consenting to the disclosures described above.

Any personal information that we have referenced above under “Information collection” may be disclosed to the third parties identified in this section for the purposes set forth herein.

 

Your personal information rights

You may have choices about how your personal information is collected, used and shared. If you choose to register for a Communication or with the Website, you may access your user profile, correct and update your details, or unsubscribe at any time. If you decide that you no longer wish to have your third-party social network site account (e.g., LinkedIn, Facebook, or X) linked to your profile on the Website, you may change your account settings at any time. If you have any problem accessing your profile or would like to request a copy of your profile, please let us know and we’ll do our best to assist.

Depending on the jurisdiction in which you are located, you may have the right to request that we confirm whether we process your personal information or that we correct, delete, or stop processing your personal information. You may also have the right to request that we provide the following information regarding the personal information we hold about you:

  • The categories and/or specific pieces of personal information we collected
  • The categories of sources from which personal information is collected
  • The business or commercial purpose for collecting personal information
  • The categories of third parties with whom we shared personal information

To exercise any of your rights under applicable law described above regarding your personal information, contact us and inform us of such choice. When contacting us, please provide your full name, mailing address, email address, and the specific type of request you are making.

Applicable laws may also give you the right to lodge a complaint with a local supervisory authority related to this Privacy Notice.

We will not discriminate against you for exercising any of your rights with respect to your personal information.

 

Verification of personal information requests

For certain personal information requests, we must first verify your identity before processing your request. To do so, we may ask you to provide us with your full name, contact information, and relationship to ACTax. Depending on your request, we may ask you to provide additional information. Once we receive this information, we will then review it and determine whether we are able to match it to the information ACTax maintains about you to verify your identity.

 

Third party requests

If you are submitting a personal information request on behalf of someone other than yourself, we may request proof that you are authorized to make the request. This may be in the form of a written authorization signed by the person whom you are acting on behalf of or a valid power of attorney.

 

Special notices to California residents

If you are a California resident, you are entitled to request information concerning any personal information you provide to us as part of an established business relationship for personal, family, or household purposes that we disclose to nonaffiliated third parties for their direct marketing purposes. We do not share such personal information with nonaffiliated third parties for such purposes.

 

Information security

We have in place reasonable commercial standards of technology and operational security to protect all personal information provided by users with respect to Communications, or via the Website, from unauthorized access, disclosure, alteration or destruction.

 

Children's privacy protection

We understand the importance of protecting children's online privacy. Communications, the Website and Mobile Apps are not designed for or intentionally targeted at children under the age of 13. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. If we obtain actual knowledge that we have received such information, we will take steps to delete it.

 

Blogs, forums, wikis and other social media

The Website may host various blogs, forums, wikis and other social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal information or other information that you contribute to any Social Media Application can be read, collected and used by other users of that Social Media Application over whom we have little or no control. Therefore, we are not responsible for any other user's use, misuse or misappropriation of any personal information or other information that you contribute to any Social Media Application.

 

Privacy practices of third parties

This Privacy Policy only addresses the use and disclosure of information collected by ACTax through your interaction with the Website and through other interactions with ACTax relating to a Communication. Other websites or mobile apps that may be accessible through links from the Communication, or Website have their own privacy statements and personal information collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information.

 

SMS Messaging Policy

ACTax offers customers the option to receive text messages (SMS/MMS) related to requested services, appointment reminders, promotions, customer support, and account alerts. This SMS Messaging Policy explains how we collect consent, what types of messages you may receive, how to opt out, and other important terms. By opting in to receive text messages from us, you agree to the terms described below.

 

  • Consent to Receive Messages

By providing your mobile phone number and opting in through our website or other enrollment methods, you consent to receive SMS/MMS messages from ACTax at the phone number provided.

  • Consent is not a condition of any service.
  • You may be required to confirm your opt-in via a reply text or double opt-in process.
  • If you provide someone else's phone number, you confirm that you have their permission to do so.

 

  • Types of Messages You May Receive

Depending on the or service(s) you requested or program(s) you sign up for, messages may include:

  • Requested service status confirmations
  • Appointment or booking reminders
  • Account or billing alerts
  • Customer service communications
  • Promotional offers, discounts, and marketing messages
  • Surveys and feedback requests

 

  • Message Frequency

Message frequency varies depending on your interactions with us and the program(s) you're enrolled in. Frequency may range from a few messages per month to more frequent messages during active transactions or promotions.

 

  • Message and Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. ACTax is not responsible for any fees charged by your wireless carrier as a result of receiving our messages.

 

  • Supported Carriers

Carriers are not liable for delayed or undelivered messages. Our SMS program is supported by most major U.S. carriers, but availability may vary. Coverage may not extend to all carriers or all areas.

 

  • How to Opt Out

You can cancel SMS messages at any time by replying **STOP** to any message you receive from us.

After you send **STOP**, we will send you a confirmation message, and you will no longer receive SMS messages from that program. If you would like to receive messages again, you may re-enroll using the original sign-up method.

You may also opt out by contacting us, though texting **STOP** is the fastest way to be removed.

 

  • Help and Support

For help at any time, reply **HELP** to any message, or contact us directly:

 

  • SMS Messaging Privacy

Your phone number and any information collected through our SMS program will be handled in accordance with our Privacy Policy. We do not sell or share mobile opt-in data or phone numbers with third parties for marketing purposes.

 

Changes to This Policy

We may modify or amend this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons and at our discretion. When we make changes to this Privacy Policy, we will amend the revision date at the top of this page and such modified or amended Privacy Policy shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Privacy Policy to view any updates.

 

Contact information

If you have any questions or concerns regarding your privacy while using the Website or upon receipt of a Communication, please contact us at Service@ACTax.com or call us at +1.704.644.8044.